Last year, the University officially launched ’Canes Central, inaugurated in April 2020, to bring together the front-of-the-house operations for the Registrar, Financial Aid, and Student Accounts—as well as student ‘Cane Card operations—into a single, centralized location. This new service model has introduced new and more convenient options for students to address questions related to these matters, without the need of liaising with multiple, separate units.
Sean Kilpatrick, Executive Director of ‘Canes Central, explains that his team is now able to engage with students in ways that better align with their daily lives. “This was accomplished through a multi-modal approach including virtual appointments, phone calls, virtual cases, online self-help resources (i.e., “Get Help With…”), and referrals.” The availability of online support options has been especially timely because of the COVID-19 pandemic, as many students started remote and hybrid learning. In addition to these new online service options, Kilpatrick emphasized that walk-in visits and on-campus appointments at the ‘Canes Central office, located in the new Student Services Building behind the Lowe Art Museum and across the Miami Herbert Business School, were also available for students who prefer in-person service.
Now, a year into this new service model for University, Kilpatrick reflected on his team’s successes and goals. “This student-centric move has provided our University Community with concentrated, service-oriented support across a broad range of issues in a forum that provides timely responses and comprehensive solutions. With the advent of our ’Canes Central service model, the University will collectively strive to provide world-class service and student-centered care.”
Do you have questions about billing and payment or financial aid? Do you need to obtain a new ’Cane Card or need help processing requests related to your registration and records? Contact ’Canes Central today! Visit canescentral.miami.edu for more information.
