/stories/2019/05/access-carisk-behavioral-health
5 steps to access your Carisk Behavioral Health benefits

5 steps to access your Carisk Behavioral Health benefits

Art by: Kevin Corrales
By Life@TheU

Art by: Kevin Corrales

5 steps to access your Carisk Behavioral Health benefits

By Life@TheU
Mental health is an important part of your overall well-being, so we're sharing a reminder of resources available to University of Miami Aetna Plan members.

Carisk Behavorial Health benefits 

Faculty, staff, and their dependents who participate in the UM/Aetna health plan also receive mental and behavioral health benefits through Carisk Behavioral Health (formerly Concordia Behavioral Health), including comprehensive inpatient and outpatient care for physical and psychosocial needs, substance abuse, and pain management. All care is provided with the fullest degree of confidentiality. Anyone living outside of the Carisk network (all plans) may contact Carisk for assistance in securing coverage in their area.

  1. Know your Aetna plan. Aetna 1 and Aetna 2 participants have access to in-network coverage only. HRA participants have access to in-network and out-of-network benefits.

  2. Search for a provider before contacting Carisk Behavioral Health. Visit www.concordiabh.com and select the “Find A Provider” tab on the top-right of the page, then click the “Commercial Directory”.

  3. Contact Carisk Behavioral Health at 1-800-294-8642, option 2, Monday to Friday, 8 a.m. to 5 p.m.

  4. Review copays and coinsurance to understand your out-of-pocket cost.

  5. Call a clinician. Clinicians are on call 24/7 at 1-800-294-8642, option 2.


Free mental health support on campus

The University’s Faculty and Staff Assistance Program (FSAP) provides free and confidential sessions with licensed mental health professionals to you and your dependents. Contact FSAP for an appointment to help you cope with family problems, work stress, interpersonal difficulties, substance abuse/dependency, aging parents, and more. To speak to a counselor on the phone, call 305-284-6604 or 1-800-341-8060 between 9 a.m. and 5 p.m., Monday to Friday. Learn more about Mental Health Awareness Month events.


Harness the power of good stress

Join Firdaus S. Dhabhar, professor in the department of psychiatry and behavioral sciences and Sylvester Comprehensive Cancer Center, to learn how you can manage various types of stress to promote health and well-being. The workshop is free and available on the Coral Gables campus on May 16, the medical campus on May 22, and at the Rosenstiel School of Marine and Atmospheric Science on May 23. RSVP today to save your seat!