New year, new technology. What it means for students

By UM News

New year, new technology. What it means for students

By UM News
Find all the news about information technology updates and tips—just for students.

A new year means new technology options for students at the University of Miami. It also means the potential for new online risks, such as phishing. We connected with the University’s information technology office to get the latest information—both on new technology and security tips. Here’s what you need to know. 

A new CIO for the U

Ernie FernandezIn November, the University welcomed Ernie Fernandez as its new chief information officer. Fernandez most recently served as the general manager of IBM’s U.S. public sector market, where he supervised an estimated $5 billion in the corporation’s business, serving clients in state and local government, health care, and education. “Our goal is to ensure students have a great experience and to provide amazing technology,” Fernandez said. “And I’d love to hear from you.” Students can email the CIO directly at erniefernandez@miami.edu

A new WiFi network just for students, starting Feb. 1

On Feb. 1, the University will introduce a new wireless network dedicated exclusively to students, called CaneNet. The new network will provide upload and download speeds—estimated to be 75-150 or more Mbps—which can be significantly higher than many third-party providers, according to UMIT. The new network will also offer students unlimited data. 

The secure network will offer more than 9,800 wireless access points—or hot spots—allowing for seamless coverage across the University’s campuses, buildings, and common areas. 

To use the new CaneNet wireless network, connect to the “CaneNet_Wireless” network ID on your device and then enter your CaneID and password when prompted. Student employees should continue to use SecureCanes to conduct University business. 

Wireless network comparison chart

Technology and software for students

The University offers many great technology resources for students, including cloud storage and collaboration tools, and software applications, such as Adobe Creative Cloud, Microsoft Office 365, SAS, and more. To learn about software applications available for students, visit here. For a listing of all of the technology services and products at the University, please visit here.

Don’t get phished. Stop identity theft.

Phishing, pronounced "fishing," is a form of fraud, by which an attacker tries to learn private information, such as login credentials, by masquerading as a reputable entity or person, usually via email. Learn more about how to protect yourself from phishing on the IT site.

To report a security incident or concern, email the University's chief information security officer at ciso@miami.edu

Stay up-to-date on tech changes and system alerts

UMIT regularly shares important announcements, new product information and service offerings, and campus-wide technology updates on its Facebook and Twitter accounts.

UMIT also posts system alerts to the main IT website, http://it.miami.edu/alerts, as well as to its Facebook and Twitter pages. If you experience any issues with an IT service, report it to help@miami.edu

Need IT support?

The Student Technology Help Desk is available weekdays from 9 a.m. to 5 p.m. at various campus locations. For more information, call 305-284-8887, email sthd@miami.edu, or visit http://sthd.it.miami.edu

For after-hours support, the UMIT Service Desk is available 24 hours a day, seven days a week and can be reached at 305-284-6565, help@miami.edu, or http://it.miami.edu/help.