New student-centered service now fully operational

’Canes Central is the new student-centered, service-oriented department. Photo: Mike Montero/University of Miami
By News@TheU

’Canes Central is the new student-centered, service-oriented department. Photo: Mike Montero/University of Miami

New student-centered service now fully operational

By News@TheU
’Canes Central provides undergraduate and graduate students with easy, efficient support for registration and records, billing and payment, financial aid, and ’Cane Cards.

Navigating through business procedures—such as registration, billing, and financial aid—at the University of Miami just became easier than ever for students. 

Following a limited opening in April 2020, ’Canes Central, the new student-centered, service-oriented department, is now fully open to offer both in-person and online undergraduate and graduate students assistance for the Fall 2020 semester.   

The centrally located office on the Coral Gables Campus features a staff that can provide answers for students with matters relating to registration and records, billing and payment, financial aid, and ’Cane Cards. 

“Part of our goal in transforming the student experience is to minimize hassles, eliminate roadblocks, and enable students to access resources,” said Jackie Travisano, executive vice president for business and finance and chief operating officer. 

The ’Canes Central team of highly trained professionals is ready to help students by phone, online, or in person. The office is housed in the new, state-of-the-art Student Services Building, which is located behind the Lowe Art Museum on the northeast side of campus, across the canal from the Miami Herbert Business School. Students can also visit the ’Canes Central website and navigate through self-help tools or find answers among frequently asked questions. 

“The University of Miami provides a world-class academic experience for its students, and now we will also offer a world-class, on-campus experience,” said Jeffrey Duerk, executive vice president for academic affairs and provost. “This new department will empower them to take full advantage of the unparalleled academic and extracurricular experiences available at the U.” 

In the event that a student is unable to find an answer on the ’Canes Central website, Mariana Valdes-Fauli, assistant vice president for service and experience excellence, said students can submit a case, which opens a virtual ticket in the system where students can track progress updates. 

The ’Canes Central team looks forward to providing students—new and returning—with convenient, efficient, and responsive support, Valdes-Fauli said. There are five easy ways to connect with the team,  office hours are student-friendly, and no appointment is necessary.